Effective Date: March 23, 2026

OakTree Chimney Solutions (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or use our services.

1. Information We Collect

We may collect the following types of information when you use our website:

Personal Information

• Full Name
• Email Address
• Phone Number
• Service request details or message

Automatically Collected Information

• IP address
• Browser type and device information
• Website usage data (pages visited, time on site)

2. How We Use Your Information

We use the information collected to:

• Respond to inquiries and service requests
• Schedule appointments and provide services
• Send service-related updates and notifications
• Improve our website and customer experience
• Communicate important information related to your request

3. SMS Opt-In & Communication

By providing your phone number and submitting a form on our website, you consent to receive text messages from OakTree Chimney Solutions.

These may include:

• Appointment confirmations and reminders
• Service updates
• Customer support messages
• Promotional or marketing messages (if you opted in)

Message Details:

• Message frequency may vary
• Message and data rates may apply
• You can reply STOP to opt out at any time
• You can reply HELP for assistance

4. Mobile Information Sharing

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

All categories above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Cookies & Tracking Technologies

We may use cookies and similar technologies to:

• Improve website performance
• Analyze traffic and usage behavior
• Enhance user experience

You can disable cookies through your browser settings.

6. Data Security & Handling

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, or misuse.

However, no method of transmission over the internet is 100% secure.

7. User Rights

You have the right to:

• Request access to your personal data
• Request correction or deletion of your information
• Opt out of marketing communications at any time

To make a request, contact us using the details below.

8. Third-Party Services

We may use trusted third-party tools (such as CRM systems, messaging platforms, and analytics providers) to operate our business.

These providers are only given access to necessary data and are required to protect your information.

9. Contact Information

If you have any questions about this Privacy Policy, you may contact us:

OakTree Chimney Solutions
📞 Phone: (234) 279-0343
📧 Email: info@oaktreechimneysolutions.com
📍 Address: 2857 Riviera Drive, Unit 102-F, Fairlawn, OH 44333